Privacy Policy
Effective Date: December 27, 2024
Welcome to Lucid. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your email address and password (securely hashed).
- Payment Information: When you purchase credits or subscriptions, payment data is processed by our third-party payment processor, Polar. We do not store your full credit card information.
- AI Track Requests: When you generate custom soundscapes, we collect your text prompts and preferences to create personalized audio.
1.2 Information Automatically Collected
- Usage Data: We collect information about how you interact with the app, including tracks played, session duration, category preferences, and features used.
- Device Information: We collect device type, operating system version, unique device identifiers, and mobile network information.
- Analytics Data: We use analytics to understand app performance, crash reports, and user engagement patterns.
1.3 Guest Mode
If you use Lucid without creating an account (Guest Mode), we collect minimal information limited to device identifiers and basic usage analytics. No personal information is stored.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage your account
- Generate AI-powered custom soundscapes based on your requests
- Send you important updates about your account, purchases, and service changes
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve app performance and user experience
- Detect, prevent, and address technical issues, fraud, and abuse
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
- Supabase: Our backend infrastructure provider that hosts user data, authentication, and database services.
- Polar: Our payment processor that handles subscription and credit pack purchases.
- AI Generation Services: Your track generation requests are processed by our AI infrastructure to create custom audio.
- Analytics Providers: We use analytics services to understand app usage and improve our services.
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from government authorities.
3.3 Business Transfers
If Lucid is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Data is encrypted in transit using HTTPS/TLS
- Passwords are securely hashed using industry-standard algorithms
- Payment information is handled by PCI-compliant payment processors
- Access to user data is restricted to authorized personnel only
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Account Access and Control
- Access: You can access and update your account information within the app settings.
- Deletion: You can request deletion of your account and associated data by contacting us.
- Export: You can request a copy of your personal data.
5.2 Marketing Communications
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email. Note that you will still receive transactional emails related to your account and purchases.
5.3 Guest Mode
You can use Lucid without creating an account, limiting the data we collect about you.
6. Children's Privacy
Lucid is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Lucid, you consent to the transfer of your information to these countries.
8. Third-Party Links and Services
Lucid may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
10. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of Lucid after changes constitutes acceptance of the updated policy.
12. Contact Us
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